Booking Terms & Conditions-
Key Points to Keep in Mind:

• Our booking contract starts when we issue our final invoice. If you then cancel, cancellation charges will apply. Initially this may only be a deposit, but can go up to 100%. Refer Cancellation Terms for details.
• Changes to your booking are allowed under certain circumstances. You may be charged for this. We can change and cancel your booking with prior intimation.
• We are bonded by legal limits while providing your package.
• Please read the full terms below for more information and for other important rights and obligations.
• Your booking is with S N Dubey & Sons, registered under UDYAM registration number UDYAM-UP-03-0059184, registered at  112H/3, Vishnapuri, Bamrauli, Prayagraj (hereinafter called ‘the Company’, ‘we’, ‘us’ or ‘our’). 
• Protecting your money 
• The combination of travel services offered to you is a package. We will be responsible for the proper performance of all the committed travel services included in the package. We provide full financial protection for our package. 
• When you buy a package from S N Dubey & Sons it doesn’t include any mode of transportation. We encourage guests to buy ticket at own convenience.

Your booking 

• The booking is made on the terms of these booking conditions. The person making the booking (the “lead name”) must be 18 years old or over and guarantees that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. 
• Whether you book alone or as a group, we will only deal with the lead name in all subsequent correspondence, including but not limited to amendments and cancellations. The lead name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of b Confirmations. 
• When you receive the Booking Confirmation which includes the Invoice, please check the details carefully and inform us immediately if anything is incorrect. Details on documents must exactly match those offered at the time of booking. 
• We may not be able to confirm some of our ground arrangements straight away. In these instances, we may issue a Booking Confirmation. However, a contract for arrangements that have not been confirmed on that Booking Confirmation will only be made when we have sent you written confirmation that those additional arrangements have been completed. If there is any change to any of the details discussed at the time of booking, before the Booking Confirmation is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the Booking Confirmation is not correct tell us immediately. 
• For those services where an additional payment is required this will be confirmed to you. A payment is a portion of cost which must be paid directly to the local representative as instructed. 
• Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the Booking. This should include, but not be limited to, any special dietary requirements (including, for example, allergies) and any reduced mobility affecting you or members of your booking. Please mention such information in the booking form or inform us on the very first interaction. 
• It is a condition of your booking that you and all members of your party provide certain information that may be sent to governmental authorities and security agencies for the purpose of security and counter terrorism. This is applicable if authority asks for this information. The information you must provide will include, but not be limited to, full name – as shown in your government issued document, gender, date of birth, travel document type, number, country of issue and expiry date. 
• All prices we advertise or intimate are accurate at the date published/shared, but we reserve the right to change any of those prices from time to time. In the unlikely event of an administrative error leading to an incorrect price being displayed, we reserve the right to correct it (including after a booking has been confirmed). Offers are not combinable unless expressly stated and may be withdrawn at any time. All quotations are provisional until confirmed in writing on your Booking Confirmation. Before you make a booking, we will give you the up-to-date price of your chosen category including the cost of any supplements, upgrades or additional facilities which you have requested. 
• When the price per person is dependent on the number of people in the accommodation and the number of people changes, the price will be recalculated based on the new party size. Any increase in price payable is not a cancellation charge. A separate cancellation charge will be levied in respect of bookings cancelled. A new Booking Confirmation will be issued as appropriate on which the cancellation charge will be shown. 

Paying for Your Holiday and Insurance 

• When you make your booking, you must pay a deposit as mentioned under payment terms on website. The balance of the price of your travel arrangements must be paid as [er payment terms. To pay your final balance, amend your booking or discuss any other aspect of your holiday booked directly with us, call your Tour coordinator. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit. 
• All the payment as per payment terms must be made by credit card or bank transfer or other agreed mode of payment. If you do not pay on the due date your booking will be cancelled (and we shall have no further liability to you) and cancellation charges will be levied as appropriate.
• You may also be required to pay for any non-transferable and non-refundable items, such as special air fares, tickets or entry permits and any other applicable supplements due, at the time of booking and they may be non-refundable in the event of cancellation.

If You Cancel Your Booking

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the lead name must be received at our office or by your Tour coordinator. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below): 

• 90 or more days before check in: loss of initial deposit amount.
• 89 to 59 days before check in: 25% of the package cost.
• 58 to 30 days before check in: 50% of the package cost.
• 29 to 15 days before check in: 75% of the package cost.
• 14 or fewer days before check in: 100% of the package cost.

Notes (i) Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid; (ii) certain travel arrangements, such as but not limited to, international flights, Domestic flights, Trains, cabs or buses may be subject to higher cancellation charges and could incur a cancellation charge of up to 100% of that part of the arrangements from the moment the booking is confirmed. 

You can cancel your booking without paying cancellation charges if plan is affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe and act in accordance with advice provided by the Mela Authority, Government of Uttar Pradesh.

For the purposes of these terms and conditions “unavoidable and extraordinary circumstances” include but are not limited to: war, threat of war, epidemic, significant risks to human health such as the outbreak of a serious disease at the travel destination, natural or nuclear disaster, serious security problems such as terrorist activity, civil unrest or events arising out of political instability, industrial dispute or strikes, bad weather (actual or threatened).

If You Change Your Booking

If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen accommodation, date of check in, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the lead name. You will be asked to pay any cost we incur in making this alteration (including those charged by third party suppliers who provide the component parts of your booking). You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. 

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before check in provided that the new lead passenger accepts the transfer and these booking conditions. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Please bear in mind that certain airlines and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.

If We Cancel Your Booking 

We reserve the right to cancel your booking. We will not cancel less than 4 weeks before your check in, except for unavoidable and extraordinary circumstances (as defined in clause 5), or failure by you to pay the final balance. 

If your holiday is cancelled, you can either have a refund of all monies paid or accept an alternative arrangement of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

Changes other than the Price 

It is a term of your booking that we can make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include change of accommodation to another of the same or higher standard, changes of carriers.

If we are forced by circumstances beyond our control to significantly alter any of the main characteristics of the services that make up your package you will have the rights set out below. 

• We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled. 
• If you choose to accept a refund: 
• We will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Our Liability to You 

You must inform us without undue delay of any failure to perform or improper performance of the services included in your booking. If any of the services included in your booking are not performed in accordance with the booking conditions, or are improperly performed, by us or the external service provider, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the services is due to (i) you or another member of your party; (ii) a third party unconnected with the provision of the services in the booking and is unforeseeable or unavoidable; or (iii) unavoidable and extraordinary circumstances (as defined in clause 5).

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to the following:

• a) You agree that any transport companies (or other supplier’s) own ‘Conditions of Carriage’ will apply to you on any journey by road, rail, or air. When arranging this transportation for you, we rely on the terms and conditions of the ‘Conditions of Carriage’. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. The airline’s terms and conditions are available on request. We will tell you the identity of the air carrier when you book with us and if it is not known at that time or subsequently changes we will inform you as soon as possible and no later than at check-in for your flight; and 

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will not bear the cost of necessary accommodation.

Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which you would be expecting. The suppliers of the services and facilities included in your package should comply with local standards where they are provided. 

Note: this entire clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday for which liability rests with the excursion provider and not us. 

Complaints and Assistance

If you have a complaint about any of the services included in your booking and/or need assistance whilst your stay, you must inform your booking coordinator, who will be available 24/7 during your Booking. If it is not resolved locally, please follow this up within 28 days of your returning home by writing to S N Dubey & Sons, (112H/3 Vishnapuri Colony, Lane No-8, Ponghat, Bamrauli, Prayagraj-211012) giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in office, we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. 

Additional assistance 

If you’re in difficulty whilst your stay and ask us to help we will provide appropriate assistance, by providing information on health services, local authorities and relevant assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur if the difficulty is your fault. 

We are able to advise on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least 2 months prior to travel for the latest health requirements, recommendations for your destination and any costs. You should check this information at least 2 months before departure and again within 14 days of travel. Where you do not do so and either are not allowed to enter City, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their doctor. 

Conduct 

We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents in any risk or danger, on the telephone, in writing or in person. We will not be liable for any refund, or compensation or any costs or expenses you incur. 

If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, in any of these circumstances no refunds or compensation will be paid to you. 

As a result of your behaviour during any stage of your holiday including on an aircraft, transfer, in any accommodation, or excursion, we reserve the right to make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result, including but not limited to (i) cleaning, repairing or replacing property lost, damaged or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions. Criminal proceedings may also be instigated. 

Data Protection 

We will use and process your data in accordance with our privacy policy.

Excursions 

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. 

Law and jurisdiction 

This booking is governed by Indian Law, and the jurisdiction of the Indian Courts.